Faq

  • MVNO/MVNEs, VoIP providers, hosting, fleet management, digital businesses and SMBs. Actually - Anyone who wants to have a Billing System for Subscriptions that is sophisticated and innovative with advanced architecture utilizing state-of-the-art technologies, yet simple, affordable, flexible and providing rich functionality and scaling out capability.

  • Simply register and create an account/tenant through BillRun!’s registration page: https://billrun.com/billrun-cloud-registration.

  • Yes, you can use all of BillRun!'s functions, except invoicing and usage of payment gateways. Just register and create an account/tenant through the BillRun! self-registration page: https://billrun.com/billrun-cloud-registration.

    In order to try out invoices and payment gateways, you will need to register as a paying customer.




  • Our support team is available to address any issue you may have regarding the application. Whether you have a new feature request, problem, question, need assistance or would just like to share your thoughts about our application and service — don’t hesitate to email us: This email address is being protected from spambots. You need JavaScript enabled to view it. 

  • BillRun has a variety of APIs, which can be used by and integrated with any third-party system.

  • At BillRun! We believe that everything is possible! Please send a detailed description of your request to our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

    If feasible, we will do our best to integrate your new feature request into the system.

  • Yes. BillRun Cloud application fully supports real-time billing.

  • Yes. BillRun Cloud application fully supports Pre-Paid billing.

  • Contact our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it. to find out how.

  • Contact our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

  • Payments to your company can be generated, transacted and collected through BillRun Cloud. In order for BillRun Cloud to be your payment arm, you will need to define an extension that will be used by BillRun to collect your funds. This extension could be a payment gateway, PayPal or a credit card terminal that will be used by BillRun!

  • BillRun Cloud, a SaaS, has planned down time periods. These periods are scheduled ahead of time and customers are notified a week in advance. Planned downtimes (PDT) are usually over weekends in order to minimize impact on customers. These PDT periods usually last several hours.

    In cases where the system is not performing properly and there is a need to reboot the whole billing system, several minutes notice will be sent to the company’s admin user, asking the admin to log-out and verify that all other company users do so as well. This type of downtime usually only lasts a few minutes.

  • View the list of payment gateways BillRun is connected. In order to use a payment gateway, your company will have to have an account with the payment gateway provider. As part of the setup of your account, you will have to provide account details for the payment gateway. 

    As part of your account setup, you will provide BillRun! the account details for the payment gateway, PayPal merchant account or credit card merchant account. Once you key in the account details, BillRun! will check the validity of your account and inform you whether the link to your account was established and when you can start receiving payments.

  • BillRun Cloud charges 0.5% for such transactions in addition to all other charges paid directly by you to the payment gateway provider.

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