Individual relationships with your customers are what keep your company alive and enable you to continue generating revenue. Any mechanism that you can use to enhance these relationships is essential in maintaining and increasing your bottom line.
Off-the-shelf CRMs are a good start, but specific industries require customizations to make them relevant. The best customizations are done by industry experts who understand the needs of DSPs and operators in the telecom industry.
BillRun® understands the industry and built an open-source CRM specifically for DSPs and operators. We are the experts in open-source and cloud-based billing solutions for telecoms. BillRun® CRM builds on the success of the extremely popular SuiteCRM®.
We took an off-the-shelf CRM and propelled it light years ahead by adding new modules for OSS interface, subscriber management and telecom inventory. We didn’t stop there; we also customized the standard SuiteCRM® modules to fit the specific needs of DSPs and telecom operators and integrated it with BillRun billing and BillRun® customer Self-Care Portal to create a robust agile BSS. BillRun® CRM is a whole new tool that acts as your system of record (SOR) for your operation, enabling you to manage the full life cycle of your customers and assist you in delivering a first-class service.
CRM installation projects can be very complex and take a long time to implement. Without the broad knowledge of the way a telecom works, disruptions to services are a real possibility. BillRun® not only contributed to the CRM code, we integrated the three key pillars of telecom BSS — Billing, Customer Portal and CRM to act as a unified system. By combining our experience in delivering on time, on budget and superior quality installations, coupled with a state of the art and telecom-focused open-source CRM, BillRun® is able to assist your company in advancing its mission and attaining real success in the market.