The Digital transformation that is affecting the telecommunications industry is not unlike the changes happening in other industries. Answering the expectations of consumers is necessary to survive today. Buying services from a CSP or Operator is no different for a consumer than booking a flight online or making a purchase from Amazon. Not only does the consumer expect the immediacy in a digital experience, but the provider also benefits when the online self-service reduces customer care costs while contributing to a faster and smoother automated process.
BillRun® designed a platform to assist CSPs and operators meet these expectations through a Telecom eco-system that stands on a solid foundation of open source billing, integrated CRM and automated customer portal. These three pillars, working together, create the basis of a system that enables unsurpassed customer experience and continued revenue assurance for the CSP or Operator — a win-win situation.
The customer portal is integrated with BillRun®CRM enabling a uniform customer experience. Both your customers and CSRs see the same information with the identical UI. The connectivity to BillRun®CRM enables the portal to trigger various actions and procedures that are documented in the CRM with the CRM managing their execution through a robust workflow mechanism.