BillRun’s Debt collection mechanism is both customizable and instant, enabling telecom companies to manage debt-payment defaults effectively and professionally while retaining customer loyalty
BillRun’s Debt collection mechanism is both customizable and instant, enabling telecom companies to manage debt-payment defaults effectively and professionally while retaining customer loyalty
Debt collection made easy
Remember when debt collection was not only inconvenient for service providers, but often painful for creditors? Defaulting on payments would result in an oversized goon rapping on the defaulter’s front door, presenting unpleasant threats. Happily, BillRun’s collection module offers a far more effective and convenient collection solution for all parties involved.
Customized and cost-effective
BillRun’s collection module is completely customizable, enabling companies to define step-by-step procedures which automatically trigger collection actions, and implement a gradual service downgrade for end-customers who default on their payment.
Using BillRun, Telecom companies can define their preferred scenarios; the relevant actions to be taken in each scenario; and the time intervals between each action, for example: Customers can define how long after the latest bill is unpaid, the system switches to debt-collection mode and triggers the relevant actions.
Due to its flexible architecture, BillRun interfaces with all types of standard DBs and CRMs. This minimizes development time or any modifications required for adaptation to existing customer systems, thereby enabling an instant and seamless launch.
Flexible billing enhances your business
Customers can define payment methods (including through collection agencies), payment cycles, payment default reasons, or even offer to settle through an instalment plan. Notification methods can be determined, whether by sms, email, hard-copy or others, as well as the ability to phrase notifications of increasing intensity, or set intervention of an attorney or other 3rd party entities.
The system enables you to define various grades of debt collection for each customer, implementing more ‘aggressive’ actions to some customers, while assigning exclusive VIP status to others. As the debt accrues, BillRun calculates the amount, enabling companies to send reminders containing the exact sum owed.
